Policy
Last updated: 16-01-2024
At OZ Jewels, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect:
Personal Information:
We may collect personal information, such as your name, email address, contact number, and address, when you register on our website, place an order, or subscribe to our newsletter.
Payment Information:
For transactions, we collect payment details, including credit card information, through secure payment gateways. Please note that we do not store your payment information.
Usage Information:
We gather information about how you interact with our website, including pages visited, time spent, and items viewed. This data helps us enhance your browsing experience.
Device Information:
We may collect information about the device you use to access our website, including device type, IP address, and browser details, to improve site performance and security.
How We Use Your Information:
Order Processing:
We use your personal and payment information to process and fulfil your orders, keeping you informed about your purchase and shipment.
Communication:
With your consent, we may use your contact information to send you promotional materials, newsletters, and updates about our products and services.
Website Improvement:
We analyze usage and device information to enhance our website, tailor content to your preferences, and provide a seamless and personalized experience.
Data Security:
Secure Transactions:
We implement industry-standard security measures to protect your personal and payment information during transactions. Our website uses SSL encryption for a secure browsing experience.
Third-Party Services:
We may utilise third-party services for payment processing and analytics. These providers have their own privacy policies, and we encourage you to review them.
Your Choices:
Communication Preferences:
You can manage your communication preferences by unsubscribing from our newsletters or contacting us directly.
Access and Correction:
You have the right to access and correct your personal information. Contact us if you need assistance.
Updates to Privacy Policy:
We reserve the right to update this Privacy Policy periodically. Please review the policy for any changes. Your continued use of our website constitutes acceptance of the updated terms.
If you have any questions or concerns about our Privacy Policy, please contact us at info@ozjewels.store
Thank you for choosing OZ Jewels. Your trust is our priority.
Return Policy
At OZ Jewels, we are committed to ensuring your satisfaction with our products. Please carefully read our Return & Replacement Policy before making a purchase. By accessing or using our website, you acknowledge and agree to the terms outlined below.
No Returns Policy:
OZ Jewels operates on a strict "No Returns" policy. Due to the nature of our products, including hygiene and safety considerations, we do not accept returns once the product has been delivered.
Quality Assurance:
We take great care to ensure that our products meet the highest standards of quality. Each piece undergoes thorough quality checks before being dispatched to our customers. In the rare event that you receive a damaged or defective product, please refer to our Replacement Policy.
Replacement Policy:
If you receive a damaged or defective product, please contact our customer service team at info@ozjewels.store within 24 hours of receiving the product. Provide detailed information, including your order number, product name, and clear images of the issue.
Our customer service team will assess the issue and guide you through the replacement process. If a replacement is approved, we will arrange for the return of the damaged or defective product at our cost and dispatch a replacement at the earliest.
Contact Information:
If you have any questions or concerns about our Return & Replacement Policy, please contact us at info@ozjewels.store.
Note: Please ensure that you provide accurate and detailed information when contacting us regarding a replacement. Failure to do so may result in a delay in processing your request.
Thank you for choosing OZ Jewels. We appreciate your understanding of our policies as we strive to provide you with the best possible service and products.